Shipping and FAQS
Thank you for visiting Gallery KLEI. If you have any questions about our following policies please don’t hesitate to contact us.
- We do our best to update our online stock, but sometimes we may be out of stock of your choice. If this occurs, we will contact you as soon as possible to let you know and discuss backorder possibilities or arrange a refund of your order.
- We use a courier service to ensure all packages are safely delivered. We are also able to deliver to business addresses should it be more convenient.
- Oversized or particularly heavy items may require a special delivery quote - we will contact you with exact delivery charge should this be the case.
- The estimated shipping time will be calculated after purchase however an average of five business days should be assumed when pu
- All customers have the option of collecting their purchases from the Gallery directly should this be of greater convenience. This option can be selected throughout the Checkout process
- We ship internationally. International customers can checkout with chosen products simply by clicking their relevant country while completing the Checkout process. Once we have received your purchase email detailing your address and purchase, we will then issue a delivery charge via email.
- Once we have received the delivery fee from you, Gallery Klei shall send your purchase and contact you when your parcel is on the way.
- International Shipping Estimated Costs and Time:
- the base price for international shipping for packages weighing up to 2kg is $11.86 with an estimated arrival time of 10+ business days
- the base price for international shipping for packages weighing 2kg-20kg is $37.63 with an estimated arrival time of 30+ business days
- Please also feel free to contact us before checkout to receive your exact postage quote before committing to the purchase.
- Our standard international post is Auspost International
- Gallery KLEI is unable to take responsibility for loss or damage by local postal services
- For some international customers, some countries may charge customs and duties for your parcel. These charges are not payable by Gallery KLEI.
RETURNS AND EXCHANGES
We hope you love your purchase however, if you do wish to exchange it we are happy to offer a return for exchange or store credit which expires 12 months after the issue date.
- Requests for exchange or store credit must be accompanied by proof of purchase and can be made in person, via email or via telephone within 14 days of purchase. That is, 14 days after funds have left your account.
- Proof of purchase can include the EFTPOS receipt, the emailed receipt, bank account excerpt, or specifics on date of purchase. Gallery KLEI reserves the right to refuse an exchange or return without adequate proof of purchase.
- Return and Exchange requests will receive conditional approval dependent on receiving the item back in store in perfect condition within 14 days
- Exchange items must be in as new condition as they were first received and suitable for resale
- Any postage costs applicable on "change of mind" exchanges are at the expense of the customer. Shipping costs and custom duties (where applicable) are non-refundable in the case of return for exchange, and return shipping costs or exchange are at the customer’s cost
- There is no return or exchange on discounted items. All 'on sale' purchases are final sale
- When returning items please use a trackable service and return to:
Suite 9/1-7 Albion Place
Sydney, NSW 2000
Attn: Returns and Exchange
- We can refund items if the incorrect item has been sent in error or if there happens to be a feature of the product that you were unaware of.
- In these cases please contact us within 14 days of receiving the product with details of the problem. We will then ask for the item to be returned via a trackable postage service
- Once the damage or error is confirmed, we can refund you for the item plus all shipping costs.
- We will refund you via your original method of payment or if you prefer can provide store credit which expires 12 months after the issue date.
Thank you for visiting Gallery KLEI!